Global Server Support - Help Desk - cPanel: Frequently Asked Questions

How do I backup my account

ALL CLIENTS ARE RESPONSIBLE FOR MAKING SURE THEY HAVE A FULL UP-TO-DATE BACKUP AT ALL TIMES! To make a backup of your account, which will be stored on your local workstation, please do the following:...

3,045

(1,233)

Why doesn't FTP work for me?

FTP is available on the server but we are using a different port than 21. In order to use FTP you need to change your FTP PORT from 21 to 2121. We are sorry for any confusion this might...

1,408

(1,099)

I forgot the password to my cPANEL account

If you can not remember your user ID or password to your cPANEL account, you will need to open a support ticket and request assistance. You will be required to provide us the billing information...

1,604

(1,095)

How to access cPanel

cPanel is typically used for the administration of website functions, email,

1,671

(1,179)

How to access WebHost Manager (WHM)

WHM is a web-based tool used by server administrators and resellers to manage hostin

1,185

(1,111)

Where to find additional cPanel documentation and resources

In-depth cPanel documentation is available on the cPanel website at

1,260

(1,073)

Suggested knowledgebase articles:

Knowledgebase cPanel: Frequently Asked Questions

Softaculous Issues

FrontPage Questions and Concerns

Articles in this category