Global Server Support - Help Desk - cPanel: Frequently Asked Questions

How do I backup my account

ALL CLIENTS ARE RESPONSIBLE FOR MAKING SURE THEY HAVE A FULL UP-TO-DATE BACKUP AT ALL TIMES! To make a backup of your account, which will be stored on your local workstation, please do the following:...

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Why doesn't FTP work for me?

FTP is available on the server but we are using a different port than 21. In order to use FTP you need to change your FTP PORT from 21 to 2121. We are sorry for any confusion this might...

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I forgot the password to my cPANEL account

If you can not remember your user ID or password to your cPANEL account, you will need to open a support ticket and request assistance. You will be required to provide us the billing information...

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How to access cPanel

cPanel is typically used for the administration of website functions, email,

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How to access WebHost Manager (WHM)

WHM is a web-based tool used by server administrators and resellers to manage hostin

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Where to find additional cPanel documentation and resources

In-depth cPanel documentation is available on the cPanel website at

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