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Not able to receive emails from people

Solution

We run Mail Scanner on all our servers to help remove SPAM. By default, your spam settings are set to DELETE all mail from KNOWN spammers as well as known SPAM emails.

If you are not getting emails from certain people that you know are sending you emails, it might be due to our ANTI-SPAM features. You can log onto your cPANEL Control Panel and select Mail Scanner Configuration. From here you can add their email address or host to your WHITE LIST, of change your settings.

If this does not resolve the issue, please open a support ticket and give us all the information you can about the person sending the email and we will search our logs to determine the problem.

 

 

 
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Article details
Article ID: 5
Category: General Concerns or Issues with your site
Date added: 2012-05-11 20:16:03
Views: 344
Rating (Votes): Article rated 3.1/5.0 (63)

 
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